Someone I know is struggling with gaming addiction — what should I do?

Start by having a calm, non-judgmental conversation with them and try to understand the situation. You can also contact Krikeya at support@krikeya.pro to flag concerns about their account. We will take the necessary steps to protect the person involved.

krikeya | Responsible Gaming — Play Safe and Stay in Control

Our Philosophy

Gaming Is About Fun — Not Burden

At Krikeya, we've always believed that online gaming should be a healthy form of entertainment — not a substitute for sound financial planning, and it should never become one. Responsible gaming isn't just about following rules; it's a mindset and a habit that keeps you happy in the long run.

Online gaming is growing rapidly in Bangladesh. But along with that growth, some people are falling into the trap of uncontrolled gaming. Krikeya doesn't want any of our users to go down that path. That's why we've put clear guidelines, effective tools, and support channels in place.

If you ever feel that gaming is getting out of control — you can't stop even after losing money, or you're neglecting family and work — that's a warning sign. On this page, Krikeya outlines how to recognise those signs and the steps you can take.

Keep in mind: Responsible gaming features at Krikeya are free and available to all users. You can set limits at any time directly from your account settings.

Play Games

For Entertainment
Within budget
Within Your Time Limit
For the Fun of It
With family's knowledge

Avoid

Gambling with borrowed money
Chasing Losses
Skipping Sleep to Play
Playing Under Stress
Playing in front of children

Expert Advice: Before every gaming session, ask yourself — "How much time and money can I afford to spend today?" This simple habit can make a big difference.

Protective Tools

Krikeya's Responsible Gaming Features

Krikeya offers six effective protective features to keep your gaming experience safe and enjoyable.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once a limit is set, you can lower it immediately — but increasing it requires a 24-hour waiting period.

Session Time Limit

Decide in advance how long each gaming session will last. Once the time is up, Krikeya will automatically remind you to take a break or end the session.

Loss Limit

Gaming will automatically stop once you've lost a set amount. This feature protects you from the harmful cycle of chasing your losses.

Voluntary Break (Cooling-off)

Take a self-imposed break from gaming for anywhere between 1 day and 6 weeks. During this period, no bets or deposits can be placed on your account.

Self-Exclusion

If you feel you need to step away from gaming for an extended period, you can self-exclude for anywhere between 6 months and 5 years. Choosing to do so takes real courage.

Gaming History Review

View your complete gaming history, deposit and withdrawal records, and session durations at any time. It's the best way to understand your own behaviour.

How to Set Your Limits

Set Your Limits — Stay Safe

Setting limits on Krikeya is quick and straightforward. Just head to the "Responsible Gaming" section in your account settings and get everything configured in a few clicks. Any reduction to a limit takes effect immediately, while increases are subject to a short delay for your protection.

Go to Account Settings

Click your profile icon in the top right corner, then select "Responsible Gaming".

Choose Your Limit Type

Choose the type of limit you want — deposit, time, loss, or self-exclusion.

Enter amount and duration

Enter your preferred amount and duration — daily, weekly, or monthly.

Confirm — Takes Effect Immediately

Your limit will take effect as soon as you save it. You'll receive a confirmation SMS or email.

Risk level

Where do you stand?

Gaming addiction doesn't happen overnight — it develops gradually. Recognising the four stages below makes it easier to catch the warning signs early.

Safe

Playing for fun

Caution

Occasionally over the limit

At risk

Struggling to Stop

In Trouble

Lost control

If you feel "at risk" or "in trouble": Please reach out to [email protected] right away. Our support team is here for you.

Check Yourself

Self-Assessment Questionnaire

Answer the following questions honestly. If you say "yes" to more than 3, you should consider setting limits or seeking support.

How are your gaming habits?

Do you often spend more than your set budget and regret it afterwards?

Do you find yourself placing bigger bets to try to win back money you've lost?

Are you neglecting family, friends, or work because of gaming?

Have you ever lied about your gaming or played in secret?

Have you ever used money meant for living expenses or debt repayment to fund your gaming?

Do you feel restless, irritable, or anxious when you're unable to play?

Healthy Gaming Tips

Build Healthy Gaming Habits

Responsible gaming doesn't mean giving up gaming — it means playing smart. The tips below will help keep your gaming experience enjoyable over the long term.

Set a budget first: Decide how much you're willing to spend before you start playing.
Track Your Time: Set an alarm — stop when the time's up, not half an hour later.
Don't chase wins: Gaming is entertainment — winnings are a bonus, losses are the cost.
Don't play under the influence or when you're exhausted: Your mental state influences the decisions you make.
Take regular breaks: It's best to take at least a 10-minute break every hour.
Keep other hobbies: Gaming shouldn't be your only source of entertainment.
Let Your Family Know: Playing in secret is a sign of a problem.
Feel the Real Money: When you see numbers on screen, don't forget — it's real money.

Krikeya Tip: Review your gaming history at the start of each month. It will help you stay aware of your own behaviour.

FAQs

Responsible Gaming FAQ

The questions our users ask us most.

Log in to your account and go to the "Responsible Gaming" section in the profile menu. Click on "Deposit Limit" to set a daily, weekly, or monthly limit. Lowering your limit takes effect immediately; however, increasing it requires a 24-hour waiting period.

Self-exclusion means you voluntarily choose to stop gaming on Krikeya for a set period. You can self-exclude for anywhere between 6 months and 5 years. During this time, no deposits or bets will be possible on your account. The self-exclusion period cannot be cancelled before it expires.

Start by having a calm, non-judgmental conversation with them and try to understand the situation. You can also contact Krikeya at [email protected] to flag concerns about their account. We will take the necessary steps to protect the person involved.

Yes, Krikeya strictly enforces an 18+ policy. Age is verified at registration, and identity documents are required as part of the KYC process. If underage gaming is suspected, we suspend the account immediately. Parents are advised to use parental control software on their devices.

When you activate self-exclusion, you'll be given the opportunity to withdraw any balance remaining in your account. Your account will be locked once the withdrawal is processed. For any issues, contact [email protected].

Yes, completely free. Deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion — all tools are available at no cost to every registered Krikeya user. Using these features makes your gaming experience safer.

Help Centre

Asking for Help Is a Sign of Strength

You don't have to face a gaming problem alone. Krikeya and various support organisations are here for you.

Krikeya Support

Support is available 24/7 via live chat and email. Our trained team will handle your concerns with complete confidentiality.

Family & Friends

Talk to someone you trust. Family support is the greatest strength in recovery.

Professional Advice

Speak with a mental health professional or counsellor. Gaming addiction is treatable.

Contact via Email

Write to us at [email protected]. Our responsible gaming team will respond within 72 hours.

Important Reminder

Gaming addiction is a recognised mental health condition. It is not a personal failing — it is a treatable condition. Seeking help and taking action at the right time opens the door to a full recovery.

Krikeya promises — if you ask for help, we will never leave you to face it alone. Our responsible gaming policy isn't just a set of rules; it's our moral commitment.

Emergency contact: If you or someone you know needs immediate help, email [email protected] with the subject line "URGENT". We'll respond on a priority basis.

Start Gaming Responsibly

Play Responsibly — Enjoy the Fun

Gaming at Krikeya is about more than just the thrill of winning — it's a safe, responsible, and enjoyable experience. Register today and take advantage of all our protective features.

Responsible Gaming Guaranteed | 18+ Only | Fully Secure Platform

At Krikeya Responsible Gaming